Matt has a problem. His GPS vendor won't get back to him, support tickets go unanswered, plus he needs new hardware track three more vehicles. Sales say they should ship in a few weeks. After putting up with this sort of abuse, Matt can't wait to find a better partner to help him deal with his fleet technology issues, but he is under a contract for another 18 months. If this scenario sounds familiar, you are not alone.
While there are a lot of things to think about when talking about your fleet, the hardware you choose to pair with your fleet management software is probably a low priority. I mean it's just a commodity at this point, right? Well, the real answer is that it is a little more complicated than that.